ITIL® V3:Foundation, Managers training by Vyomlabs

This course introduces the IT Infrastructure Library® (ITIL®) and the concept of IT Service

Management (ITSM). It outlines the processes required to deliver, measure, and improve IT

services. This course also provides a comprehensive look at the concepts and terminology

necessary for Foundation level understanding of ITIL® V3.
To facilitate participant comprehension, this course includes Simulation. This simulation

offers an exciting, practical demonstration of the effectiveness of the ITIL concepts.
Included in this course is the ITIL® V3 Foundation Certification exam, which is administered

when the instructional content is complete. (Refer course content enclosed with this mail)
Course Objectives
• Identify the purpose and foundation of ITIL®.
• Identify the best practices documented in ITIL® V3.
• Identify the implications of implementing one or more ITIL® best practices.
• Identify the concepts underlying IT Service Management.
• Define the roles, processes, and components within key areas of IT Service

Management.
• Define Service Strategy, Service Design, Service Operations, Service Transition,

Continual Service Improvement concepts.
• Increase participant’s capacity to pass the ITIL® V3 Foundation Certification exam.

Required Knowledge/ Prerequisite Courses:
None

Duration: 2 Days + 1 hour of Examination

Location Mumbai Bangalore Pune Delhi Chennai Hyderabad Bridge
(V2 – V3)
Month
Feb 23-24 23-24 9-10 ------- ------ ------ 16 - Pune
March 15-16 22-23 1–2 1-2 1-2 1-2 15-Bangalore

29-30
Manager training dates
Location Delhi Bangalore
March’ 08 14 , 15 , 16 14 , 15 , 16
21, 22 , 23 21 , 22 , 23



For more details on training dates please visit http://www.vyomlabs.com/calendar.php

Contact :
subbarao.a@vyomlabs.com